How and when shall companies ask for user-generated online reviews? An experimental study on the effectiveness of using chatbots and temporal distance as means to improve the review valence

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Keywords	online reviews, temporal distance, chatbot, construal level theory, fading affect bias, social influence
Thesis Advisor	Tsekouras, D., Zegners, Dainis
Persistent URL	hdl.handle.net/2105/50663
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Goeken, Theresa. (2019, August 31). How and when shall companies ask for user-generated online reviews? An experimental study on the effectiveness of using chatbots and temporal distance as means to improve the review valence. Business Information Management. Retrieved from http://hdl.handle.net/2105/50663

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