This research paper evaluates balanced scorecard implementation which is claimed to be a tool of institutional change in Jakarta subdistrict level. Even though balanced scorecard gives impacts on improving working performance quality within Jakarta subdistrict heads and promoting accountable and transparent measurement system, the changes happened in subdistrict level is still being questioned. It is because scorecard in Jakarta subdistricts only measuring quantifiable indicators. Scorecard is extracted out non-quantifiable elements, such as quality of life, communication skill, and human rights-based approach, to be measured. Using qualitative interviews, as the main data collection method, combined with Jakarta pol-icy documents as secondary data, this research paper argues that developing scorecard is a long time process which needs continuous action of evaluation and self-awareness from government officials to keep updating the indicators so that there is always new discovery which brings Jakarta provincial government be better on delivering public service to society.

Additional Metadata
Keywords new public management, balanced scorecard, institutional changes, working performance, measurement system, Jakarta, subdistricts
Thesis Advisor Berner, Erhard
Persistent URL
Series Governance and Development Policy (GDP)
Yolanda Ryan Armindya. (2019, December 20). Evaluating Balanced Scorecard as a tool for institutional change in Jakarta subdistricts level. Governance and Development Policy (GDP). Retrieved from