Incident Communication, Attribute Framing, Causality Positioning, Customer Satisfaction, NS, Announcement
Berens, Guido, Cornelissen, Joep
hdl.handle.net/2105/51595
Master in Management
Rotterdam School of Management

Brouwer, Jitse. (2019, November 22). Don't change the content; change the message. Master in Management. Retrieved from http://hdl.handle.net/2105/51595