Discovering customer voice in online customer reviews in the context of the airline industry

Additional Metadata
Keywords	Text Mining, Review Mining, Airline Industry
Thesis Advisor	van Dalen, Jan, Matheus, Ricardo
Persistent URL	hdl.handle.net/2105/51785
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Omar Nur, Mohammad. (2020). Discovering customer voice in online customer reviews in the context of the airline industry. In Business Information Management.http://hdl.handle.net/2105/51785

Publication