A text analytical approach: Predicting and understanding customer satisfaction by making use of customer reviews.

Additional Metadata
Keywords	customer reviews; customer opinion; text mining; opinion mining; sentiment analysis; review importance.
Thesis Advisor	Alfons, A.
Persistent URL	hdl.handle.net/2105/53903
Series	Business Economics
Organisation	Erasmus School of Economics
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Baouchi, S. El. (2020, June 24). A text analytical approach: Predicting and understanding customer satisfaction by making use of customer reviews.. Business Economics. Retrieved from http://hdl.handle.net/2105/53903

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