A text analytical approach: Predicting and understanding customer satisfaction by making use of customer reviews.

Additional Metadata
Keywords	customer reviews; customer opinion; text mining; opinion mining; sentiment analysis; review importance.
Thesis Advisor	Alfons, A.
Persistent URL	hdl.handle.net/2105/53903
Series	Business Economics
Organisation	Erasmus School of Economics
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Baouchi, S. El. (2020). A text analytical approach: Predicting and understanding customer satisfaction by making use of customer reviews. In Business Economics.http://hdl.handle.net/2105/53903

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