Is Twitter sentiment a proxy for customer satisfaction?

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Keywords	social media engagement, customer satisfaction, timely proxy, financial performance, sentiment analysis
Thesis Advisor	Margolin, Max, Zhao, Jing
Persistent URL	hdl.handle.net/2105/54018
Series	Accounting & Financial Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Lauwers, Tom. (2020). Is Twitter sentiment a proxy for customer satisfaction?. In Accounting & Financial Management.http://hdl.handle.net/2105/54018

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