Improving Erlang-C forecasting performance by incorporating individual agent performance.

Additional Metadata
Keywords	forecasting, call center, erlang-C
Thesis Advisor	abdelwahed, A.A.M., Crisostomo Pereira Belo, R.
Persistent URL	hdl.handle.net/2105/54538
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	de Harder, Rick. (2020, August 25). Improving Erlang-C forecasting performance by incorporating individual agent performance.. Business Information Management. Retrieved from http://hdl.handle.net/2105/54538

Publication