Improving Erlang-C forecasting performance by incorporating individual agent performance.

Additional Metadata
Keywords	forecasting, call center, erlang-C
Thesis Advisor	abdelwahed, A.A.M., Crisostomo Pereira Belo, R.
Persistent URL	hdl.handle.net/2105/54538
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	de Harder, Rick. (2020). Improving Erlang-C forecasting performance by incorporating individual agent performance. In Business Information Management.http://hdl.handle.net/2105/54538

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