How can text analytics improve guest satisfaction in a room sharing platform?: An investigation into Airbnb’s case

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Keywords	sharing economy, eWOM, guest satisfaction, text analytics
Thesis Advisor	Pijpers, Guus, Li, Ting
Persistent URL	hdl.handle.net/2105/54545
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Lee, Songri. (2020, July 31). How can text analytics improve guest satisfaction in a room sharing platform?: An investigation into Airbnb’s case. Business Information Management. Retrieved from http://hdl.handle.net/2105/54545

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