How can text analytics improve guest satisfaction in a room sharing platform?: An investigation into Airbnb’s case

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Keywords	sharing economy, eWOM, guest satisfaction, text analytics
Thesis Advisor	Pijpers, Guus, Li, Ting
Persistent URL	hdl.handle.net/2105/54545
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Lee, Songri. (2020). How can text analytics improve guest satisfaction in a room sharing platform?: An investigation into Airbnb’s case. In Business Information Management.http://hdl.handle.net/2105/54545

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