The Effect of the Empathetic Aspect of Chatbots on Customer Satisfaction: Evidence from the Insurance Industry

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Keywords	Chatbots, Empathy, Insurance, Service quality, Service satisfaction, Computers are social actors, Uncanny valley of mind
Thesis Advisor	Yang, Z., van Heck, Eric
Persistent URL	hdl.handle.net/2105/54546
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Zheng, Xing. (2020, August 25). The Effect of the Empathetic Aspect of Chatbots on Customer Satisfaction: Evidence from the Insurance Industry. Business Information Management. Retrieved from http://hdl.handle.net/2105/54546

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