The Effect of the Empathetic Aspect of Chatbots on Customer Satisfaction: Evidence from the Insurance Industry

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Keywords	Chatbots, Empathy, Insurance, Service quality, Service satisfaction, Computers are social actors, Uncanny valley of mind
Thesis Advisor	Yang, Z., van Heck, Eric
Persistent URL	hdl.handle.net/2105/54546
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Zheng, Xing. (2020). The Effect of the Empathetic Aspect of Chatbots on Customer Satisfaction: Evidence from the Insurance Industry. In Business Information Management.http://hdl.handle.net/2105/54546

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