A Capabilities-Based Assessment of Social CRM in SMEs

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Keywords	Social CRM, Social Media, Customer Centric Management, Customer Relationship, Dynamic Capabilities
Thesis Advisor	Karanovic, Jovana, Tsekouras, D.
Persistent URL	hdl.handle.net/2105/57290
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Tarjan, Victor. (2021, July). A Capabilities-Based Assessment of Social CRM in SMEs. Business Information Management. Retrieved from http://hdl.handle.net/2105/57290

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