A Capabilities-Based Assessment of Social CRM in SMEs

Additional Metadata
Keywords	Social CRM, Social Media, Customer Centric Management, Customer Relationship, Dynamic Capabilities
Thesis Advisor	Karanovic, Jovana, Tsekouras, D.
Persistent URL	hdl.handle.net/2105/57290
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Tarjan, Victor. (2021). A Capabilities-Based Assessment of Social CRM in SMEs. In Business Information Management.http://hdl.handle.net/2105/57290

Publication