The Effect of Human-like Behaviour of Chatbots on Customer’s Trust, Willingness to Disclose and Satisfaction: A Survey Study

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Keywords	chatbot, trust, willingness to disclose, satisfaction
Thesis Advisor	Pijpers, Guus, Weinmann, Markus
Persistent URL	hdl.handle.net/2105/57455
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Baltussen, Loes. (2021, July 15). The Effect of Human-like Behaviour of Chatbots on Customer’s Trust, Willingness to Disclose and Satisfaction: A Survey Study. Business Information Management. Retrieved from http://hdl.handle.net/2105/57455

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