The Effect of Human-like Behaviour of Chatbots on Customer’s Trust, Willingness to Disclose and Satisfaction: A Survey Study

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Keywords	chatbot, trust, willingness to disclose, satisfaction
Thesis Advisor	Pijpers, Guus, Weinmann, Markus
Persistent URL	hdl.handle.net/2105/57455
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Baltussen, Loes. (2021). The Effect of Human-like Behaviour of Chatbots on Customer’s Trust, Willingness to Disclose and Satisfaction: A Survey Study. In Business Information Management.http://hdl.handle.net/2105/57455

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