Behavioural Operations in Last-mile Delivery:  How a customer-delivery person relationship influences customer satisfaction

Additional Metadata
Keywords	last-mile, delivery, parcel, consistent, service, behavioral, interaction
Thesis Advisor	Beckerpeth, Michael, Agatz, Niels
Persistent URL	hdl.handle.net/2105/58267
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Baars, Quinty. (2021, August 2). Behavioural Operations in Last-mile Delivery: How a customer-delivery person relationship influences customer satisfaction. Supply Chain Management. Retrieved from http://hdl.handle.net/2105/58267

Publication