Forget about the Design; Focus on the User: An Experimental Study on the Perceptions of a Chatbot User in the Customer Service Domain

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Keywords	customer service, CAT, Consumer Acceptance of Technology model, response time, degree of freedom, chatbot
Thesis Advisor	van Heck, Eric, Simons, A.P.
Persistent URL	hdl.handle.net/2105/58313
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Smit, Evy. (2021, August 6). Forget about the Design; Focus on the User: An Experimental Study on the Perceptions of a Chatbot User in the Customer Service Domain. Business Information Management. Retrieved from http://hdl.handle.net/2105/58313

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