Forget about the Design; Focus on the User: An Experimental Study on the Perceptions of a Chatbot User in the Customer Service Domain

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Keywords	customer service, CAT, Consumer Acceptance of Technology model, response time, degree of freedom, chatbot
Thesis Advisor	van Heck, Eric, Simons, A.P.
Persistent URL	hdl.handle.net/2105/58313
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Smit, Evy. (2021). Forget about the Design; Focus on the User: An Experimental Study on the Perceptions of a Chatbot User in the Customer Service Domain. In Business Information Management.http://hdl.handle.net/2105/58313

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