Designing an AI-Driven Voice-Based Conversational Agent for Automated Debt Collection Calls: a Scenario-Based Experiment

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Keywords	HCI, Conversational Agents, Anthropomorphism, Debt Collection
Thesis Advisor	Li, Ting, Ansarin, Mohammad
Persistent URL	hdl.handle.net/2105/58821
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	van Leeuwen, Bas. (2021). Designing an AI-Driven Voice-Based Conversational Agent for Automated Debt Collection Calls: a Scenario-Based Experiment. In Business Information Management.http://hdl.handle.net/2105/58821

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