The effect of chatbot response mechanisms on social presence and service encounter satisfaction

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Keywords	e-commerce, conversational agent, interactivity, response mechanisms, satisfaction, social presence, chatbot
Thesis Advisor	Tsekouras, D., Kanellopoulos, Ioannis
Persistent URL	hdl.handle.net/2105/61696
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Schuring, Roman. (2022). The effect of chatbot response mechanisms on social presence and service encounter satisfaction. In Business Information Management.http://hdl.handle.net/2105/61696

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