Can Topic Modeling be used to automate the NPS survey analysis? - A case study on using Topic Modeling for the extraction of customer feedback insights from the Net Promoter Score (NPS) survey

Additional Metadata
Keywords	text analysis, natural language processing, topic modeling, Net Promoter Score
Thesis Advisor	Roos, J.M.T., Gabel, Sebastian
Persistent URL	hdl.handle.net/2105/63446
Series	Business Analytics & Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Verheij, Sanne. (2022). Can Topic Modeling be used to automate the NPS survey analysis? - A case study on using Topic Modeling for the extraction of customer feedback insights from the Net Promoter Score (NPS) survey. In Business Analytics & Management.http://hdl.handle.net/2105/63446

Publication