The influence of chatbot error on consumers’ perceived product quality and willingness-to-pay

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Keywords	chatbots, error, perceived product quality, willingness-to-pay, online experiment, mood
Thesis Advisor	Pijpers, Guus, Tsekouras, D.
Persistent URL	hdl.handle.net/2105/63586
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	van Dalen, Thom. (2022, July 12). The influence of chatbot error on consumers’ perceived product quality and willingness-to-pay. Business Information Management. Retrieved from http://hdl.handle.net/2105/63586

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