The influence of chatbot error on consumers’ perceived product quality and willingness-to-pay

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Keywords	chatbots, error, perceived product quality, willingness-to-pay, online experiment, mood
Thesis Advisor	Pijpers, Guus, Tsekouras, D.
Persistent URL	hdl.handle.net/2105/63586
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	van Dalen, Thom. (2022). The influence of chatbot error on consumers’ perceived product quality and willingness-to-pay. In Business Information Management.http://hdl.handle.net/2105/63586

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