The causes of delayed packages and the long-term impact on the number of returns and re-purchases for bol.com

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Keywords	delivery, delayed packages, customer returns, repeat purchases, customer loyalty
Thesis Advisor	Roy, D., de Koster, René
Persistent URL	hdl.handle.net/2105/64290
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	van der Zeijst, Laura. (2022, August 2). The causes of delayed packages and the long-term impact on the number of returns and re-purchases for bol.com. Supply Chain Management. Retrieved from http://hdl.handle.net/2105/64290

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