Rational versus emotional: What drives customers to complain via social media?

Additional Metadata
Keywords	Complaint channels, social media, complaint behaviour, Complaining intention, interactive channels, remote channels
Thesis Advisor	Yang, Z., Sweeney, J.R.
Persistent URL	hdl.handle.net/2105/64589
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Pijnappel, Verie. (2022). Rational versus emotional: What drives customers to complain via social media?. In Business Information Management.http://hdl.handle.net/2105/64589

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