The Effects of Blockchain Technology on E-government Services

The use of blockchain technology is scarce among public services. The existing literature draws on the potential positive effects of blockchain implementation in the public sector. Indeed, various author claim that the technology can increase efficiency, trust and security in public services. Yet, governments remain cautious. The skepticism is mainly linked to a lack of regulations surrounding the topic. Furthermore, there are too little use cases to predict the real positive and negative affects the technology could have on public services, as well as how the public would react or utilise the technology. In this regard, taking into account the theoretical gap, this thesis aims to not only contribute to the existing literature by showing analysing use cases that show how blockchain technology affects e-government services but also identify the factors for successful of nonsuccessful implementations of the technology in order to set the ground for future research but also identify the ideal parameters for blockchain technology to reach its full potential. The study takes a look at five different cases in order to build upon the existing theories concerning the effects of blockchain technology on e-government services. For each case, a direct active participant in the project is interviewed and provide substantial information on how the technology was implemented and the effects it had on its respective use case. The study uses pattern matching analysis and cross-case analysis to derive the main findings.