Complaints validity detection through natural language processing and machine learning

Additional Metadata
Keywords	Complaint management; Latent Dirichlet Allocation; GloVe; Sentiment analysis; Random Forest; XGBoost; Support Vector Machine; Multinomial logistic regression
Thesis Advisor	Dekker, R
Persistent URL	hdl.handle.net/2105/67111
Series	Business Economics
Organisation	Erasmus School of Economics
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Lin, D. (2023). Complaints validity detection through natural language processing and machine learning. In Business Economics.http://hdl.handle.net/2105/67111

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