Human versus Chatbot Customer Service Interactions: Investigating the Influence of Human-Chat vs. Chatbot Interactions, Company Reputation, and Information Sensitivity on Trust and the Information Shared by Customers

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Keywords	NLP, Chatbot, Customer Information Sharing, Reputation, Sensitivity of Information, Trust
Thesis Advisor	Rijsdijk, Serge, Berens, Guido
Persistent URL	hdl.handle.net/2105/68731
Series	Management of Innovation
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Garretsen, Claire. (2023, July 11). Human versus Chatbot Customer Service Interactions: Investigating the Influence of Human-Chat vs. Chatbot Interactions, Company Reputation, and Information Sensitivity on Trust and the Information Shared by Customers. Management of Innovation. Retrieved from http://hdl.handle.net/2105/68731

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