Digital Colleagues: How Virtual Agents are Reshaping Service Quality and Employee Morale

Additional Metadata
Keywords	Deloitte, Call center, AI, Virtual Agent, chatbot, IVR, voice bot
Thesis Advisor	Koppius, Otto, Kloc, Agnieszka
Persistent URL	hdl.handle.net/2105/69690
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Overweter, Max. (2023, August 29). Digital Colleagues: How Virtual Agents are Reshaping Service Quality and Employee Morale. Business Information Management. Retrieved from http://hdl.handle.net/2105/69690

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