Digital Colleagues: How Virtual Agents are Reshaping Service Quality and Employee Morale

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Keywords	Deloitte, Call center, AI, Virtual Agent, chatbot, IVR, voice bot
Thesis Advisor	Koppius, Otto, Kloc, Agnieszka
Persistent URL	hdl.handle.net/2105/69690
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Overweter, Max. (2023). Digital Colleagues: How Virtual Agents are Reshaping Service Quality and Employee Morale. In Business Information Management.http://hdl.handle.net/2105/69690

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