Chatting with AI: A Comparative Study of Customer Satisfaction and Loyalty

Additional Metadata
Keywords	customer service chatbots, AI
Thesis Advisor	Tarakci, Murat, Cross, Graham
Persistent URL	hdl.handle.net/2105/69722
Series	Management of Innovation
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Posegga, Lukas. (2023). Chatting with AI: A Comparative Study of Customer Satisfaction and Loyalty. In Management of Innovation.http://hdl.handle.net/2105/69722

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