Impact of service recovery on customer satisfaction in a casual restaurant

Additional Metadata
Keywords	Customer satisfaction, Service recovery, Service failure, Stages, Scenarios, Casual restaurant
Thesis Advisor	Beckerpeth, Michael, de Vries, J.
Persistent URL	hdl.handle.net/2105/69744
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Zhou, Xue. (2023, August 29). Impact of service recovery on customer satisfaction in a casual restaurant. Supply Chain Management. Retrieved from http://hdl.handle.net/2105/69744

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