Emotional/cultural intelligence and workplace diversity: an investigation of the relationship between emotional intelligence and cultural intelligence in a multicultural working environment - Tamale Technical University as a case study

As workplaces are increasingly becoming very diverse, with personnel from diverse cultures working in unison as a holistic unit in a multicultural environment, Emotional Intelligence (EI) and Cultural Intelligence (CI) have gained significant attention as key factors that can contribute to effective intercultural communication and collaboration in the workplace. Using Tamale Technical University as a Case, this research aims to investigate the relationship/impact between/on Emotional Intelligence (EI) and Cultural Intelligence (CI) on employee Job Satisfaction and Performance in multicultural organizations. The research was carried out using qualitative and quantitative research designs. Data was collected using TEIQue SF/360 SF and the CQS/CQS Observer Report. A very brief interview of few respondents was also carried out to ascertain challenges facing employees CI and EI development. Inferential statistics; correlation and regression analysis was used to quantify and analyze qualitative data. Purposive random sampling was used in the selection of respondents to participate in the study. Findings from this study aimed to explore the relationship that exist between Emotional Intelligence (EI) and Cultural Intelligence (CI) in multicultural(multitrait) organizations, specifically, in a context of a higher institution of learning in developing countries. Findings show that there is a positive Correlation between EI and CI as well as a correlation between EI/CI and employee job satisfaction & performance. Findings also suggest that EI and CI play a contributory role in employees Job Satisfaction and Performance in multitrait working environments.