The Impact of AI Chatbot Implementation on Customer Satisfaction in the Postal Delivery Industry

Additional Metadata
Keywords	AI, chatbot, customer satisfaction, postal delivery
Thesis Advisor	Ozdemir, Yagmur, Tsekouras, D.
Persistent URL	hdl.handle.net/2105/72030
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Hogendoorn, Florine. (2024). The Impact of AI Chatbot Implementation on Customer Satisfaction in the Postal Delivery Industry. In Business Information Management.http://hdl.handle.net/2105/72030

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