Chatbots in a Service Context: How Design and Language Influence User Trust

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Keywords	chatbots, anthropomorphism, service types, trust
Thesis Advisor	Fytraki, Agapi, Cornelius, P.B.
Persistent URL	hdl.handle.net/2105/73968
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Jansen, Nivard. (2024, July 23). Chatbots in a Service Context: How Design and Language Influence User Trust. Business Information Management. Retrieved from http://hdl.handle.net/2105/73968

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