Chatbots in a Service Context: How Design and Language Influence User Trust

Additional Metadata
Keywords	chatbots, anthropomorphism, service types, trust
Thesis Advisor	Fytraki, Agapi, Cornelius, P.B.
Persistent URL	hdl.handle.net/2105/73968
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Jansen, Nivard. (2024). Chatbots in a Service Context: How Design and Language Influence User Trust. In Business Information Management.http://hdl.handle.net/2105/73968

Publication