Beyond static perspectives:  Investigating the temporal dynamics of customer satisfaction in  e-commerce

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Keywords	Big data, customer review, customer satisfaction dimensions, text mining, e-commerce, customer satisfaction, Electronic word of mouth
Thesis Advisor	Ozdemir, Yagmur, Zegners, Dainis
Persistent URL	hdl.handle.net/2105/73988
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Cha, Sumin. (2024). Beyond static perspectives: Investigating the temporal dynamics of customer satisfaction in e-commerce. In Business Information Management.http://hdl.handle.net/2105/73988

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