The Influence of Social Media as an IT-based Dynamic Capability on the Survival of Islamic Tourism and Pilgrimage Agencies in Jakarta, Indonesia During the COVID-19 Pandemic

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Keywords	Social CRM Capabilities, Customer Engagement Capabilities, Dynamic Capabilities, COVID-19 Impact, Firm Survival
Thesis Advisor	Dolgova, Evgenia, Vlachopoulos, Dimitrios
Persistent URL	hdl.handle.net/2105/74649
Series	Management of Innovation
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Robby, Fayza. (2024). The Influence of Social Media as an IT-based Dynamic Capability on the Survival of Islamic Tourism and Pilgrimage Agencies in Jakarta, Indonesia During the COVID-19 Pandemic. In Management of Innovation.http://hdl.handle.net/2105/74649

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