Which complaints are more likely to be responded? A research based on the complaints & responses on Asia’s 50 Best Restaurants list on Tripadvisor

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Keywords	customer complaint behavior, word of mouth, complaint handling, topic modeling, sentiment analysis
Thesis Advisor	Kramer, Stephan, Margolin, Max
Persistent URL	hdl.handle.net/2105/76084
Series	Business Analytics & Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Li, Xiangyun. (2024). Which complaints are more likely to be responded? A research based on the complaints & responses on Asia’s 50 Best Restaurants list on Tripadvisor. In Business Analytics & Management.http://hdl.handle.net/2105/76084

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