Exploring Chatbot Interactions in B2B Context: How Different Chatbot Types Influence the Customer’s Service Perceptions

Additional Metadata
Keywords	Chatbots, Customer Service, B2B, AI, Generative AI, Perceived Quality of Service, Response Time
Thesis Advisor	van Everdingen, Yvonne, Smidts, Ale
Persistent URL	hdl.handle.net/2105/76920
Series	International Management CEMS
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Korevaar, Mats. (2025). Exploring Chatbot Interactions in B2B Context: How Different Chatbot Types Influence the Customer’s Service Perceptions. In International Management CEMS.http://hdl.handle.net/2105/76920

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