Beyond Star Ratings: Mining Insights from Uber App Reviews Through Sentiment and Topic Analysis

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Keywords	Top Analysis, Sentiment Analysis, Structural Topic Model, Uber Mobile App, Customer Review, RoBERTa
Thesis Advisor	Kusterer, David Jakob, Ponte, Gillian
Persistent URL	hdl.handle.net/2105/77306
Series	Business Analytics & Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	He, Zhiying. (2025). Beyond Star Ratings: Mining Insights from Uber App Reviews Through Sentiment and Topic Analysis. In Business Analytics & Management.http://hdl.handle.net/2105/77306

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