Customer Switching in Food-Delivery Apps: The Role of AI Personalization, Loyalty and Behavioral Biases

Additional Metadata
Keywords	Food-delivery, Customer switching, Customer satisfaction, AI personalization, Behavioral biases, Online platforms, Consumer behavior
Thesis Advisor	van Dalen, Jan, Cetin, Mert
Persistent URL	hdl.handle.net/2105/78346
Series	Master in Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Przywara, Jakub. (2025). Customer Switching in Food-Delivery Apps: The Role of AI Personalization, Loyalty and Behavioral Biases. In Master in Management.http://hdl.handle.net/2105/78346

Publication