Emotions and Economics: Sentiment Analysis of Online Reviews as a Predictor of Customer Lifetime Value in a Banking Context

Additional Metadata
Keywords	Online reviews, Dutch banking sector, Sentiment analysis, CLV, Financial performance, ABSA
Thesis Advisor	Kusterer, David Jakob, Ponte, Gillian
Persistent URL	hdl.handle.net/2105/78771
Series	Business Analytics & Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Dekker, Jacqueline. (2026). Emotions and Economics: Sentiment Analysis of Online Reviews as a Predictor of Customer Lifetime Value in a Banking Context. In Business Analytics & Management.http://hdl.handle.net/2105/78771

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