The Impact of Conversational Agility and Employee Type (AI-powered Service Robots vs. Human) on Customer Satisfaction

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Keywords	Trust, Conversational Agility, Customer satisfaction, AI-powered service robots, Humanoid robots, Retail, Customer experience
Thesis Advisor	Sweeney, J.R., van de Kar, Els
Persistent URL	hdl.handle.net/2105/78930
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Kwok, Tiffany. (2025). The Impact of Conversational Agility and Employee Type (AI-powered Service Robots vs. Human) on Customer Satisfaction. In Business Information Management.http://hdl.handle.net/2105/78930

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