When Empathy Works: The Role of Emotional Context in Chatbot Communication and User Satisfaction

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Keywords	Digital Services, User Perceptions, chatbot, user satisfaction, emotional context, empathy, Empathetic tone
Thesis Advisor	Gutt, Dominik, Cornelius, P.B.
Persistent URL	hdl.handle.net/2105/78957
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Abraham, Amit. (2025). When Empathy Works: The Role of Emotional Context in Chatbot Communication and User Satisfaction. In Business Information Management.http://hdl.handle.net/2105/78957

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