2014-08-31
Do consumers who suffer from more severe service failures feel more powerless and therefore become less willing to pay for a potentially risky new service?
Publication
Publication
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Consiglio, I., Burmeister, K. | |
hdl.handle.net/2105/20028 | |
Marketing Management | |
Organisation | Rotterdam School of Management |
Luppi, E. (2014, August 31). Do consumers who suffer from more severe service failures feel more powerless and therefore become less willing to pay for a potentially risky new service?. Marketing Management. Retrieved from http://hdl.handle.net/2105/20028
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