Stimulating complaining behavior by boosting state self-esteem in a public transport sector

Additional Metadata
Keywords	Self esteem, Public transport industry/market/sector, Complaints, Delays, Customer abuse
Thesis Advisor	Consiglio, I., Hoogervorst, N.
Persistent URL	hdl.handle.net/2105/21244
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Post, B. (2014, August 21). Stimulating complaining behavior by boosting state self-esteem in a public transport sector. Marketing Management. Retrieved from http://hdl.handle.net/2105/21244

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