Stimulating complaining behavior by boosting state self-esteem in a public transport sector

Additional Metadata
Keywords	Self esteem, Public transport industry/market/sector, Complaints, Delays, Customer abuse
Thesis Advisor	Consiglio, I., Hoogervorst, N.
Persistent URL	hdl.handle.net/2105/21244
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Post, B. (2014). Stimulating complaining behavior by boosting state self-esteem in a public transport sector. In Marketing Management.http://hdl.handle.net/2105/21244

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