2014-08-31
Are customers too lazy to react to service failure?
Publication
Publication
A research about customer inertia in service failure
Additional Metadata | |
---|---|
, , | |
Consiglio, I., Fan, Y. | |
hdl.handle.net/2105/22092 | |
Marketing Management | |
Organisation | Rotterdam School of Management |
Zhu, L. (2014, August 31). Are customers too lazy to react to service failure?. Marketing Management. Retrieved from http://hdl.handle.net/2105/22092
|