Are customers too lazy to react to service failure?: A research about customer inertia in service failure

Additional Metadata
Keywords	Inertia, Consumer behaviour, Service failure
Thesis Advisor	Consiglio, I., Fan, Y.
Persistent URL	hdl.handle.net/2105/22092
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Zhu, L. (2014, August 31). Are customers too lazy to react to service failure?: A research about customer inertia in service failure. Marketing Management. Retrieved from http://hdl.handle.net/2105/22092

Are customers too lazy to react to service failure?