Are customers too lazy to react to service failure?: A research about customer inertia in service failure

Additional Metadata
Keywords	Inertia, Consumer behaviour, Service failure
Thesis Advisor	Consiglio, I., Fan, Y.
Persistent URL	hdl.handle.net/2105/22092
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Zhu, L. (2014). Are customers too lazy to react to service failure?: A research about customer inertia in service failure. In Marketing Management.http://hdl.handle.net/2105/22092

Are customers too lazy to react to service failure?